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The Terms Used Mostly in VOIP Phone System

VOIP telephone system is very prevalent yes and so does the term used in this field which actually causes confusion to some people but if you want to have clarity about these terms, then you’re in luck. The reason for this is that, I have listed the most commonly used terms in business telephone system and the meaning behind them. So if you want to know more about it and be in the loop, better check the following.

Number 1. ATA – it is an abbreviation for Analog Telephone Adapter and the main purpose of such device is for connecting user’s who still have traditional telephones and fax machines into the VOIP network.

Number 2. BYOD – this is called otherwise as Bring Your Own Device. There are so many VOIP telephone system providers that have made it a lot easier to switch providers by letting the users utilize their current communication hardware. Meaning to say, if there’s already IP hardware in place, then it will help you save more.

Number 3. DID – this means Direct Inward Dialing and these are phone numbers in which you could allocate several telephone numbers that are associated with multiple telephone lines. This way, employees will be able to have a number of their own without asking for a separate telephone line. Direct Inward Dialing is basically eliminating the unneeded costs and dealing with busy signals.

Number 4. IP Phone – this is also referred to as VOIP phone or a digital phone that is using internet connection in order to transmit calls. IP phones are necessarily need required to use VOIP telephone system since majority of the plans can be used using your own mobile device.

Number 5. IVR – basically means Interactive Voice Response that is allowing computers to make interactions with caller and detect where it has to route the callers depending on the selections made in prompt menu. So for example, if your business phone system is using custom greeting which allows caller to choose between talking to the marketing, billing or sales, the caller will be redirected to a certain endpoint either to an individual or department based on the selection made.

Number 6. Packet loss – now let us assume that the voice is sent out in form of data packet; on that note, the loss packet means that some pieces of that data was not able to reach its endpoint. Most of the time, network congestion that has caused the jitter is the culprit for such.

Number 7. PoE – basically, this is Power over Ethernet and it indicates that the data connections and electrical power are supplied with just a single cable to deliver the functionality of the device including IP phones.

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